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News Release

TSUS Institutions Expand Student Mental Health and Well-Being Resources (5/31/23) 

(AUSTIN) – The Texas State University System’s seven member institutions will offer students expanded access to mental health and basic needs support through a new partnership with Fort Worth-based TimelyCare, the premier provider of virtual health and well-being resources in higher education.

The system-level agreement allows TSUS institutions to comprehensively address students’ mental health and overall well-being at a time when access to high-quality care has never been more important. According to the American Council on Education, student mental health is the top reason students leave college. A recent report by Gallup and the Lumina Foundation found 69% of students in bachelor’s degrees programs who considered dropping out cited emotional stress as their reason.

Beginning in mid-June, students – whether on campus, online, or traveling – will be able to select from a broad menu of virtual care services from licensed counselors and providers in all 50 states through the TimelyCare app on their phone or other device. These services, provided at no cost and without the barrier of traditional insurance, include:

  • On-demand mental health and emotional support

  • Mental health counseling sessions

  • Health coaching

  • Care navigation

  • Basic needs assistance

  • Peer support community

  • Digital self-care content

Additionally, faculty and staff will have access to support that empowers them to guide students to TimelyCare resources to help students achieve a sense of well-being, live healthier lifestyles and improve their mental health. TimelyCare allows TSUS schools to deliver a hybrid model of care in collaboration with on-campus resources. Benefits to students include accessible 24/7 care, reduced wait times, a diverse provider network, and secure, HIPAA-compliant platform that follows campus-specific protocols to facilitate care coordination and ensure continuity of care.

“There is no greater priority than the health and safety of our students,” said TSUS Chancellor Brian McCall. “TimelyCare enhances campus resources by making care more accessible to students when they need it, reducing the stigma of mental health issues, and giving students and their families peace of mind.”

TimelyCare serves more than 1.5 million students at more than 250 colleges and universities across the country as an extension of campus health and counseling center resources, with the goal of improving student well-being, engagement and retention.

“Given that one-third of our employees in the state have either attended or had a family member attend a TSUS school, partnering with the Texas State University System isn’t just business, it’s a personal honor,” said Luke Hejl, TimelyCare CEO and co-founder. “Our mission is to improve the health and well-being of college students by making virtual care accessible anytime, anywhere. Through TimelyCare, we are proud to deliver best-in-class health and well-being solutions to help students thrive.”

About The Texas State University System
The Texas State University System is the state’s first university system, with seven institutions serving more than 88,000 students from far West Texas to the Gulf Coast. Established in 1911, the mission of TSUS is to provide high-quality, affordable degree and credential programs to meet the needs of Texas’ diverse and fast-growing economy.

About TimelyCare
TimelyCare is the leading virtual health and well-being solution for higher education. Its mission is to improve the well-being of college students by making virtual medical and mental health care accessible anytime, anywhere. TimelyCare includes a range of services, including mental health counseling, on-demand emotional support, medical care, psychiatric care, health coaching, basic needs assistance, faculty and staff guidance, peer support and digital self-care resources. Visit to learn how TimelyCare is inspiring the digital transformation of campus health and the future of student care.