The Texas State University System
Established in 1911 to consolidate the support and management of the State’s teacher colleges, the Texas State University System Administrative Office coordinates contractual, personnel, financial, construction and architectural, academic and curricular, property, legal, audit, and general administrative matters among the System’s eight component institutions. The System Administrative Office’s primary constituents are its governing board of regents and its components institutions and their administrations; however, it interacts with numerous other state entities and agencies, including but not necessarily limited to the Governor’s Office, the Legislature, state and federal courts, the Legislative Budget Board, Legislative Counsel, the Attorney General’s Office, the State Auditor, the Texas Higher Education Coordinating Board, the Comptroller of Public Accounts, and members of the general public. The head of the agency is Chancellor Brian McCall.
The agency’s guiding principle has been quality, readily available service, timely and efficiently delivered. By providing support services to it component institutions in the contractual, personnel, financial, construction and architectural, academic and curricular, property, legal, audit and general administrative areas, the agency assists its component institutions in providing a wide range of high quality academic programs to the people of the State of Texas. The following specifics exemplify the agency’s goals, objectives and standards in fulfilling its social compact:
Complaints about constituent institutions and their personnel are directed through the specific institution, which has published procedures for handling grievances and complaints. Any individual dissatisfied with campus resolution of a concern or with a member of the System Office staff may effect an appeal directly to the chancellor and, by rule, has the right to appear before the Board, state the complaint, and seek relief. Complainants are advised of these rights and timely provided gratis copies of applicable rules and policies. As a general rule, the chancellor, as head of the agency, is made aware of complaints lodged with the agency; and, the vice chancellor and general counsel is also alerted to assure that both the complainant and the person complained of receive all rights and due process to which they may be entitled.
The agency’s Customer Service Representative is:
Carol Treadway
Director of Administration
System Administration Building
601 Colorado Street
Austin, Texas 78701-2904
Phone: (512) 463-1808
FAX: (512) 463-1816